FAQ

Your order will take 2 to 4 working days to arrive at its destination, except for delays not due to us.

To modify or change your delivery address, you can contact us by phone (+39 051-6947811) or by email [email protected] with the order code in the subject line.

Once your order process is complete, you will receive a confirmation email. Once it has been prepared and shipped, your order will be given a tracking code which you can use to follow the shipping.

In the event the product you have received is not to your liking, you can exercise your right of withdrawal within 14 working days from purchase, sending written communication of your intent via mail to Cesari S.r.l. Via Stanzano 2160 40024 Castel San Pietro Terme (BO) or via e-mail to [email protected]. You can use the withdrawal form available at art. 14.3 point a) of the General Conditions of Sale you find on the website. The products must be returned intact to Cesari s.r.l. within 14 days from receipt. Cesari s.r.l. will then provide to refund you within 14 days. In the event the product is damaged or ruined, this can be replaced provided that:

1) you report the damage or flaw within 2 months from discovery, via registered mail sent to Cesari S.r.l. Via Stanzano 2160 40024 Castel San Pietro Terme (BO) or via e-mail to[email protected]

2) the damage or flaw manifests itself within two years from delivery of the goods. The damage or flaw must be reported to Cesari S.r.l. in any case.

For further information, please see the full policy at art. 14 of the General conditions you find on the website.

You can book our Wine Tours, Tastings and Events directly on the site. Follow the link to consult all our offer: take me to the Umberto Cesari Experience page.

To change your delivery address, you can contact us by phone at 051 6947811 or send an e-mail to [email protected] with the order number you are referring to in the subject line.

As soon as you have completed your order, you will receive a confirmation e-mail. Once prepared and shipped, your order will be assigned a tracking number, which will allow you to inquire about the status of your shipment at the following link: www.poste.it/cerca/index.html#/.

You can cancel a reservation by sending a written notice to Cesari S.r.l. – Via Stanzano, 2160 – 40024 Castel San Pietro Terme (BO); or by contacting us by e-mail at pec [email protected] or e-mail [email protected]. Refund of the price paid may be made only in case of cancellation of the reservation within 2 (48 hours) days of the event.